Teradici experienced a major incident on September 26, 2022 affecting Anyware Manager, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2022, 07:27 PM UTC
We are temporarily Investigating a partial outage that is impacting Anyware Manager customers. Customer issues have been reported related to administering the Anyware Manager through the admin console using Multiple Administrator and Google accounts. The team has identified the root cause and is working on restoring the service. The ability to establish PCoIP Sessions is not affected
- monitoring Sep 26, 2022, 08:26 PM UTC
A fix has been implemented and we are monitoring for changes. Customers have been reached out to for confirmation.
- monitoring Sep 26, 2022, 10:09 PM UTC
No further issues have been observed since the code changes were deployed. The service is operational.
- resolved Sep 26, 2022, 10:09 PM UTC
This incident has been resolved.