Teradici incident

Anyware Manager as a Service Multi-Admin login failures

Minor Resolved View vendor source →

Teradici experienced a minor incident on November 28, 2022 affecting Anyware Manager, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2022, 10:03 PM UTC
Resolved
Nov 28, 2022, 11:24 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 28, 2022, 10:03 PM UTC

Affected components

Anyware Manager

Update timeline

  1. investigating Nov 28, 2022, 10:03 PM UTC

    We have received reports of the multi-admin feature failing to operate correctly. Our team is investigating this potential issue. This potential issue is not impacting any ability to create or maintain user sessions to their remote workstations.

  2. monitoring Nov 28, 2022, 10:14 PM UTC

    A recent update is suspected to be the cause of the failures. The change has been rolled back and team is monitoring its behaviour.

  3. resolved Nov 28, 2022, 11:24 PM UTC

    After monitoring the updates, the multi-admin feature is reporting as being fully functioning.