Teradici experienced a minor incident on March 11, 2023 affecting Cloud License Server, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2023, 09:12 PM UTC
The HP Teradici Cloud License Server is experiencing issues impacting Anyware customers. This outage impacts users' ability to register new Anyware (PCoIP Agent) software installations with the Cloud License Server and the ability to create new Anyware Manager deployments. We are monitoring the situation and will provide updates as soon as more information is available. Existing Anyware (PCoIP Agent) installations are not impacted and end-users can successfully establish PCoIP Connections.
- investigating Mar 11, 2023, 09:27 PM UTC
We are continuing to investigate this issue.
- investigating Mar 12, 2023, 04:29 AM UTC
We are working with our licensing vendor to get this issue resolved as soon as possible.
- identified Mar 13, 2023, 02:11 AM UTC
We expect to have this issue resolved by 9am ET Monday March 13. If there is any change to this resolution date and time, this status page will be updated.
- resolved Mar 13, 2023, 07:14 AM UTC
The HP Teradici Cloud License Service is now fully operational.