Teradici experienced a major incident on June 6, 2023 affecting Anyware Manager, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Anyware Manager
Update timeline
- investigating Jun 06, 2023, 09:58 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators may be unable to create new deployments and administer them. We are actively investigating and will report back within 60 minutes.
- investigating Jun 06, 2023, 09:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 06, 2023, 10:19 PM UTC
We have implemented remediation and will continue to monitor the situation.
- resolved Jun 07, 2023, 12:59 AM UTC
Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.