Teradici experienced a minor incident on November 21, 2023 affecting Cloud License Server, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2023, 06:02 PM UTC
The Teradici Cloud License Server is experiencing an outage that is impacting our Cloud Access customers. This outage impacts users' ability to register their PCoIP Agent software with the Cloud License Server. We are monitoring the situation and will report back within 60 minutes. For quick updates please refer to https://status.revenera.com/
- investigating Nov 21, 2023, 06:02 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 21, 2023, 07:11 PM UTC
Our third-party license server is still experiencing an outage. The team is actively investigating the issue. We are monitoring the situation and will report back within 60 minutes. For quick updates please refer to https://status.revenera.com/
- monitoring Nov 21, 2023, 09:56 PM UTC
The license server team continues to investigate the issue. We are monitoring the situation and will report back within 60 minutes. For quick updates please refer to https://status.revenera.com/
- resolved Nov 21, 2023, 11:39 PM UTC
The license server stable and performing normally.