Teradici experienced a major incident on December 18, 2023 affecting Anyware Manager, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Anyware Manager
Update timeline
- investigating Dec 18, 2023, 03:05 PM UTC
We are currently investigating an issue that results in power management operations with virtual machines in AWS failing. While we investigate this issue, a workaround at this time would be for administrators to log into AWS and power on virtual machines that may be required.
- identified Dec 18, 2023, 03:46 PM UTC
The issue has been identified and the response team is working on rolling out a resolution.
- monitoring Dec 18, 2023, 04:57 PM UTC
A fix has been applied and the team is continuing to monitor.
- monitoring Dec 18, 2023, 05:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 18, 2023, 06:28 PM UTC
The incident has been resolved and power management for AWS virtual machines is back online