Teradici experienced a minor incident on November 4, 2024 affecting Anyware Manager, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 02:56 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. We are actively investigating and will report back within 30 minutes.
- investigating Nov 04, 2024, 03:56 PM UTC
We are continuing to investigate the issue and will be rolling out a fix soon.
- investigating Nov 04, 2024, 03:57 PM UTC
We are continuing to investigate this issue.
- identified Nov 04, 2024, 05:28 PM UTC
The performance bottleneck has been identified and we are putting mitigation in place to resolve it.
- monitoring Nov 04, 2024, 06:11 PM UTC
We are restoring the system to previous operating levels after resolving cause of performance bottleneck.
- monitoring Nov 04, 2024, 06:41 PM UTC
Mitigation has been applied and we have scaled system back. We are continuing to monitor the system. Performance will still be degraded.
- monitoring Nov 04, 2024, 07:27 PM UTC
We have scaled all components up fully except pool management (assigning/unassigning users from floating pools) and service is fully operational. Session establishment is fully restored.
- monitoring Nov 04, 2024, 09:17 PM UTC
All functionality with the exception of floating pools has been restored. For floating pools - assignment will face issues. We are actively investigating the floating pool issue and will report back within 30 minutes.
- resolved Nov 04, 2024, 10:32 PM UTC
Floating pool issue is now also resolved, we are continuing to monitor the status of the service.