Tempo experienced a minor incident on August 31, 2026 affecting Tempo for Jira Cloud Help Center and Tempo Loop and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 08:36 AM UTC
Status: Investigating We are currently experiencing an issue where Tempo is failing to load for a subset of customers in our US instance. Our development team is actively investigating the cause. Affected components Financial Manager (Partial outage) Jira (Partial outage) Tempo for Slack (Partial outage) Tempo for Jira Cloud Help Center (Partial outage) Adaptive Planner (Partial outage) Time Tracker (Partial outage) Capacity Planner (Partial outage) Timesheets (Partial outage)
- identified Aug 27, 2026, 11:05 AM UTC
Status: Identified The incident affected a subset of our customers running connect on forge, and legacy connect apps. We have identified the problem and are looking into a solution to restore access as soon as possible. Affected components Tempo for Slack (Partial outage) Tempo for Jira Cloud Help Center (Partial outage) Adaptive Planner (Partial outage) Time Tracker (Partial outage) Capacity Planner (Partial outage) Timesheets (Partial outage) Financial Manager (Partial outage) Jira (Partial outage)
- identified Aug 27, 2026, 11:10 AM UTC
Status: Identified The incident affected a subset of our customers running connect on forge, and legacy connect apps. We have identified the problem and are looking into a solution to restore access as soon as possible Affected components Adaptive Planner (Operational) Time Tracker (Operational) Capacity Planner (Partial outage) Timesheets (Partial outage) Financial Manager (Partial outage) Jira (Partial outage) Tempo for Slack (Partial outage) Tempo for Jira Cloud Help Center (Partial outage)
- monitoring Aug 28, 2026, 12:31 AM UTC
Status: Monitoring A solution has been deployed. Access is being restored to affected customers. We are currently monitoring the rollout. Affected components Financial Manager (Partial outage) Jira (Partial outage) Tempo for Slack (Partial outage) Tempo for Jira Cloud Help Center (Partial outage) Adaptive Planner (Operational) Time Tracker (Operational) Capacity Planner (Partial outage) Timesheets (Partial outage)
- resolved Aug 31, 2026, 04:00 PM UTC
Status: Resolved This incident has been resolved. The affected Tempo apps have been restored and are operating normally for impacted customers. A fix has been deployed to prevent recurrence. If you're still experiencing issues, please contact Tempo Support. Affected components Tempo for Slack (Operational) Tempo for Jira Cloud Help Center (Operational) Adaptive Planner (Operational) Time Tracker (Operational) Capacity Planner (Operational) Timesheets (Operational) Financial Manager (Operational) Jira (Operational)