Tempo experienced a minor incident on September 15, 2026 affecting Capacity Planner and Timesheets and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 04:22 PM UTC
Status: Investigating We're experiencing an elevated level of request errors and slow response times. We are currently looking into the issue. Affected components Capacity Planner (Degraded performance) Timesheets (Degraded performance) Financial Manager (Degraded performance)
- monitoring Sep 15, 2026, 07:47 PM UTC
Status: Monitoring We've applied some fixes that have stabilised things, but we are still dealing with some delays in processing events from Jira. Affected components Capacity Planner (Operational) Timesheets (Operational) Financial Manager (Operational)
- investigating Sep 16, 2026, 11:36 AM UTC
Status: Investigating We are continuing to investigate latencies that are causing problems loading the web app. This ties into the incident from yesterday. There is some delay in processing events from Jira as well as a result of this. Affected components Capacity Planner (Degraded performance) Timesheets (Degraded performance) Financial Manager (Degraded performance)
- monitoring Sep 16, 2026, 08:28 PM UTC
Status: Monitoring We are currently monitoring to make sure the system is back to full health. Customers can expect some delay in processing Jira issue updates. Affected components Financial Manager (Degraded performance) Capacity Planner (Degraded performance) Timesheets (Degraded performance)
- resolved Sep 17, 2026, 10:53 AM UTC
Status: Resolved The incident has been resolved. During the incident we had to block Jira Issue webhook processing, but any updates in Jira since September 16th at 8:30pm have been processed normally. Affected components Capacity Planner (Operational) Timesheets (Operational) Financial Manager (Operational)