Document creation services 1.1 connector is not generating documents
Affected: Integrations
Templafy Outage History
Templafy is up right nowTemplafy had 31 outages in the last 2 years totaling 228h 5m of downtime — averaging 1.3 incidents per month.
There were 31 Templafy outages since June 12, 2025 totaling 228h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent issues accessing Templafy - West Europe (Production 0)
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser ManagementHomeLibrary Insights
Timeline · 4 updates
Issues when accessing Templafy
Affected: AuthenticationEmail SignatureLibrary & Dynamics
Timeline · 4 updates
Service degradation - Unable to create documents
Affected: Library & Dynamics
Timeline · 3 updates
Update presentation is not working for any PowerPoint presentation
Affected: Library & Dynamics
Timeline · 4 updates
Assets are not visible in new experience West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Library insight admin area not rendering
Affected: Library Insights
Timeline · 6 updates
Service degradation - Failure to request Public API (Production 0)
Affected: Authentication
Timeline · 4 updates
Service degradation - Admins may experience issues when loading Library Insights
Timeline · 4 updates
Users encounter issues when accessing West Europe (Production 1)
Affected: AuthenticationLibrary & DynamicsUser Management
Timeline · 4 updates
Document Agents and AI Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Service degradation - Content Library is not accessible in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 3 updates
Document Agents and Ai Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Degraded performance detected on West Europe (Production 1)
Affected: Account ManagementLibrary & DynamicsUser Management
Timeline · 4 updates
DNS issue on accessing Templafy - All production environments
Affected: WebAppAccount ManagementPublic APIAdd-in ManagementAI AssistantAuthenticationEmail SignatureIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 5 updates
Desktop clients are failing when checking for updates
Affected: Add-in Management
Timeline · 6 updates
Major cloud provider outage
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 6 updates
Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation: Previews of images from integrations are not loading in add-ins
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Templafy Desktop Authentication Problems Affecting New Users
Affected: Add-in Management
Timeline · 4 updates
Service degradation - A subset of users could encounter access issues to Spaces
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation: Error creating documents with AI in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Users might encounter issues generating powerpoint presentations
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Missing slide previews in Templafy One
Affected: WebApp
Timeline · 5 updates
Service degradation - Templafy Web add-ins Unavailable on Mac After Office 16.99 Update
Affected: Library & Dynamics
Timeline · 3 updates
- identified Jul 22, 2025, 09:35 AM UTC
We have identified an issue that affects a subset of customers and are working towards a resolution. After updating Office to version 16.99 on Mac, Templafy Web add-ins in Word, Excel, and PowerPoint are no longer accessible. Further updates will be posted here soon.
- monitoring Jul 22, 2025, 11:29 AM UTC
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
- resolved Jul 22, 2025, 02:31 PM UTC
Since this issue was caused by a recent Microsoft Office update, we have created a GitHub issue to bring it to Microsoft's attention. Until Microsoft addresses the problem, affected users can use the following workaround to fully resolve the Web Add-in loading issue: https://support.templafy.com/hc/en-us/articles/29028257609501-Templafy-Web-Add-ins-no-longer-accessible-on-Mac-after-Microsoft-Office-update-16-99 We apologize for the impact to affected customers.