Templafy incident

Service degradation - Templafy Web add-ins Unavailable on Mac After Office 16.99 Update

Major Resolved View vendor source →

Templafy experienced a major incident on July 22, 2025 affecting Library & Dynamics, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 09:35 AM UTC
Resolved
Jul 22, 2025, 02:31 PM UTC
Duration
4h 55m
Detected by Pingoru
Jul 22, 2025, 09:35 AM UTC

Affected components

Library & Dynamics

Update timeline

  1. identified Jul 22, 2025, 09:35 AM UTC

    We have identified an issue that affects a subset of customers and are working towards a resolution. After updating Office to version 16.99 on Mac, Templafy Web add-ins in Word, Excel, and PowerPoint are no longer accessible. Further updates will be posted here soon.

  2. monitoring Jul 22, 2025, 11:29 AM UTC

    The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

  3. resolved Jul 22, 2025, 02:31 PM UTC

    Since this issue was caused by a recent Microsoft Office update, we have created a GitHub issue to bring it to Microsoft's attention. Until Microsoft addresses the problem, affected users can use the following workaround to fully resolve the Web Add-in loading issue: https://support.templafy.com/hc/en-us/articles/29028257609501-Templafy-Web-Add-ins-no-longer-accessible-on-Mac-after-Microsoft-Office-update-16-99 We apologize for the impact to affected customers.