Templafy incident
Service degradation - Email signature synchronizations taking longer then usual
Templafy experienced a minor incident on August 14, 2024 affecting Email Signature, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2024, 12:05 PM UTC
We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
- monitoring Aug 14, 2024, 02:10 PM UTC
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
- resolved Aug 14, 2024, 02:44 PM UTC
The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers.
- postmortem Aug 22, 2024, 12:29 PM UTC
On August 14, 2024, at 1:56 PM CET, an incident was initiated when the email signature synchronization process took longer than usual to complete, causing delays in distributing email signature updates to end users. At 4:02 PM CET, the team reverted to a previous version of email signature synchronization process, confirmed that the synchronization was running within the desired parameters, and deployed it to all production environments. The team continued to monitor system performance and, after ensuring everything was operating at the desired performance metrics, marked the incident as resolved at 4:42 PM CET. The engineering team will investigate to identify the root cause of the issues in the email signature synchronization process. Additionally, they are focusing on further quality automation and performance checks to prevent similar incidents in the future.