AI Services are impacted by an Azure Open AI services incident
Affected: AI Assistant
Templafy Outage History
Templafy is up right nowTemplafy had 47 outages in the last 2 years totaling 230h 9m of downtime — averaging 1.9 incidents per month.
There were 47 Templafy outages since June 20, 2024 totaling 230h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Document creation services 1.1 connector is not generating documents
Affected: Integrations
Timeline · 5 updates
Intermittent issues accessing Templafy - West Europe (Production 0)
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser ManagementHomeLibrary Insights
Timeline · 4 updates
Issues when accessing Templafy
Affected: AuthenticationEmail SignatureLibrary & Dynamics
Timeline · 4 updates
Service degradation - Unable to create documents
Affected: Library & Dynamics
Timeline · 3 updates
Update presentation is not working for any PowerPoint presentation
Affected: Library & Dynamics
Timeline · 4 updates
Assets are not visible in new experience West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Library insight admin area not rendering
Affected: Library Insights
Timeline · 6 updates
Service degradation - Failure to request Public API (Production 0)
Affected: Authentication
Timeline · 4 updates
Service degradation - Admins may experience issues when loading Library Insights
Timeline · 4 updates
Users encounter issues when accessing West Europe (Production 1)
Affected: AuthenticationLibrary & DynamicsUser Management
Timeline · 4 updates
Document Agents and AI Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Service degradation - Content Library is not accessible in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 3 updates
Document Agents and Ai Assistant Service Degradation
Affected: AI Assistant
Timeline · 5 updates
Degraded performance detected on West Europe (Production 1)
Affected: Account ManagementLibrary & DynamicsUser Management
Timeline · 4 updates
DNS issue on accessing Templafy - All production environments
Affected: WebAppAccount ManagementPublic APIAdd-in ManagementAI AssistantAuthenticationEmail SignatureIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 5 updates
Desktop clients are failing when checking for updates
Affected: Add-in Management
Timeline · 6 updates
Major cloud provider outage
Affected: Account ManagementAdd-in ManagementAI AssistantAuthenticationEmail SignatureEngageIntegrationsLibrary & DynamicsProductivityResource ManagementUser Management
Timeline · 6 updates
Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation: Previews of images from integrations are not loading in add-ins
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Templafy Desktop Authentication Problems Affecting New Users
Affected: Add-in Management
Timeline · 4 updates
Service degradation - A subset of users could encounter access issues to Spaces
Affected: Library & Dynamics
Timeline · 4 updates
Service degradation: Error creating documents with AI in West Europe (Production 0)
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Users might encounter issues generating powerpoint presentations
Affected: Library & Dynamics
Timeline · 3 updates
Service degradation - Missing slide previews in Templafy One
Affected: WebApp