Templafy incident
Service degradation - Previews not generating in Templafy One
Templafy experienced a major incident on August 23, 2024 affecting WebApp, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2024, 07:59 AM UTC
We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
- resolved Aug 23, 2024, 08:01 AM UTC
The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers.
- postmortem Aug 23, 2024, 11:48 AM UTC
On August 23, 2024, at 09:37 AM CET an incident was started due to previews not generating in the Templafy One environment. Engineers started investigating the issue and discovered that the number of messages exceeded the capacity of the preview processing system that was initially configured. After adjusting the configuration, the messages began processing correctly again. This action restored normal function to the application allowing users to generate previews, resolving the incident at 10:07 AM CET.