Affected components
Update timeline
- investigating Mar 19, 2026, 02:01 PM UTC
We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations. Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.
- monitoring Mar 19, 2026, 03:25 PM UTC
A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.
- resolved Mar 24, 2026, 01:29 PM UTC
This incident has been resolved.
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