Unplanned Maintenance - Mobile Data Services (US Region)

Update timeline

1. investigating Mar 30, 2026, 04:59 AM UTC

   We are performing unplanned maintenance on mobile packet core infrastructure in the US region. This maintenance is expected to last approximately 10 minutes. A small subset of mobile data customers may experience brief session interruptions during this window. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity. We will provide an update once the maintenance is complete.

2. investigating Mar 30, 2026, 05:01 AM UTC

   Update: This maintenance affects a small subset of customers on IMSI5. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.

3. identified Mar 30, 2026, 05:08 AM UTC

   Update: The maintenance is taking longer than expected. Our infrastructure team is actively working to bring the affected system back online. IMSI5 customers may continue to experience data session interruptions. We will provide another update shortly.

4. resolved Mar 30, 2026, 06:33 AM UTC

   The maintenance has been completed successfully. All systems are operational. Affected IMSI5 customers should see connectivity restored automatically. If you are still experiencing issues, please toggle airplane mode on your device for 10 seconds and then off.