Telna incident
Service Degradation on the Telcel Network in Mexico
Telna experienced a notice incident on October 10, 2025, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 10, 2025, 09:56 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: VPLMN Investigation Description: Telcel Mexico has informed us that they are experiencing widespread service degradation on their network due to a fiber cut. Service Impact: Devices may have encountered issues connecting to the Telcel network. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Affected Countries/Region: Mexico Regards, Telna Support
- monitoring Oct 12, 2025, 02:41 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Recovering Description: Telcel Mexico has informed us that they were experiencing widespread service degradation on their network due to a fiber cut. Service Impact: Devices may have encountered issues connecting to the Telcel network. We are now observing successful tests indicating a service recovery. We are waiting for an official confirmation and will continue to monitor performance to ensure stability. We will provide further updates as needed. Affected Countries/Region: Mexico Regards, Telna Support
- resolved Oct 12, 2025, 11:01 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved We have now received official confirmation from Telcel that the issue has been resolved. We will continue to monitor performance to ensure ongoing stability. Affected Countries/Region: Mexico Regards, Telna Support