Tendfor Contact Centre - Degraded Performance

Update timeline

1. investigating Feb 01, 2022, 01:31 AM UTC

   We are aware of an issue, where some callers can not to be answered by an agent. Our engineering teams are investigating to identify the cause. A further update will occur in 30 Minutes.

2. investigating Feb 01, 2022, 02:04 AM UTC

   Our engineering teams are still investigating to determine the cause, a further update will occur in 30 minutes.

3. investigating Feb 01, 2022, 03:10 AM UTC

   We are continuing to investigate this issue.

4. identified Feb 01, 2022, 07:04 PM UTC

   We have identified a component that looks to be at fault, we are working with our external suppliers on a fix. A further update will occur at 11am today.

5. monitoring Feb 01, 2022, 10:28 PM UTC

   The degraded service has been resolved, we are currently monitoring.

6. identified Feb 01, 2022, 11:35 PM UTC

   The issue has reappeared late this morning and only affects customers with the Dubber recording service. Our service providers have logged a support ticket with Microsoft who are working toward a resolution. Next update approx. 2.30pm.

7. identified Feb 02, 2022, 12:49 AM UTC

   We are continuing to work on a fix for this issue.

8. identified Feb 02, 2022, 02:56 AM UTC

   Microsoft are working to fix the component that is causing the problem, we don't have an ETA from Microsoft of when it will be resolved. A further update will be provided once we receive an update from Microsoft.

9. identified Feb 03, 2022, 03:17 AM UTC

   Our service provider is still working with Microsoft on resolving this issue, a further update will be provided once we have an update from our service provider.

10. monitoring Feb 03, 2022, 06:30 PM UTC

    We have been advised that Microsoft implemented a fix yesterday evening, our initial testing looks positive. We will continue to monitor the service.

11. resolved Feb 13, 2022, 07:19 PM UTC

    This incident has been resolved.