Telesmart incident

MS Teams Cloud Calling (PSTN) Intermittent Outage

Major Resolved View vendor source →

Telesmart experienced a major incident on February 27, 2022 affecting Cloud Calling for Microsoft Teams, lasting 14d. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2022, 10:33 PM UTC
Resolved
Mar 13, 2022, 11:23 PM UTC
Duration
14d
Detected by Pingoru
Feb 27, 2022, 10:33 PM UTC

Affected components

Cloud Calling for Microsoft Teams

Update timeline

  1. investigating Feb 27, 2022, 10:33 PM UTC

    We are investigating an intermittent issue where some sites are having problems receiving and making calls. Our engineering teams are actively investigating this issue. A further update will be provided in 30 minutes.

  2. monitoring Feb 27, 2022, 11:10 PM UTC

    Our technical team has resolved the issue and is now monitoring the service for further reoccurrence. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]

  3. resolved Mar 13, 2022, 11:23 PM UTC

    Our extensive monitoring period has proven the issue has been resolved.