Telesmart incident

Spark Mobile Incident - Affecting Cloud Calling Calls.

Minor Resolved View vendor source →

Telesmart experienced a minor incident on May 13, 2022 affecting Cloud Calling for Microsoft Teams and Voice NOW and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 12:58 AM UTC
Resolved
May 17, 2022, 12:13 AM UTC
Duration
3d 23h
Detected by Pingoru
May 13, 2022, 12:58 AM UTC

Affected components

Cloud Calling for Microsoft TeamsVoice NOWTendfor Contact CentreDubber Recording

Update timeline

  1. identified May 13, 2022, 12:58 AM UTC

    We have been made aware of a Spark Mobile issue that appears to cut callers off. Below is the incident tweet from Spark: *****Some Spark mobile customers nationwide are experiencing an issue which means they are unable to make or receive VoLTE calls. Landlines and calls to 111 emergency services are unaffected. We apologise to any impacted customers, and our team are working hard to resolve this asap.*****

  2. monitoring May 15, 2022, 07:56 PM UTC

    We have been advised this is resolved, we are monitoring to confirm there are no further issues.

  3. resolved May 17, 2022, 12:13 AM UTC

    This incident has been resolved.