Telesmart experienced a minor incident on June 30, 2022 affecting Cloud Calling for Microsoft Teams and Tendfor Contact Centre and 1 more component, lasting 3d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2022, 10:26 PM UTC
We are currently investigating an incident with intermittent Cloud Calling Call Delivery to Microsoft Teams customers, a further update will be provided in 30 minutes.
- monitoring Jun 30, 2022, 10:58 PM UTC
Our technical team have identified the fault which is a Microsoft issue, we have applied a work around which appears to be successful.
- resolved Jul 04, 2022, 05:30 AM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]