Telesmart experienced a major incident on July 4, 2022 affecting Tollfree, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2022, 05:34 AM UTC
Telesmart would like to inform you that we are currently experiencing an issue with one of our tollfree systems. Inbound tollfree calls for some customers are impacted. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- monitoring Jul 04, 2022, 06:17 AM UTC
Our technical team has resolved the issue and is now monitoring the service for further reoccurrence. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]
- resolved Jul 04, 2022, 11:40 AM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]