Telesmart incident
No Inbound Calls being received by some customers on the Voice Now Platforms
Telesmart experienced a major incident on November 6, 2022 affecting Cloud Calling for Microsoft Teams and Voice NOW and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2022, 09:10 PM UTC
Telesmart would like to inform you that we are currently experiencing an issue with Inbound Calling for some customers. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- investigating Nov 06, 2022, 09:22 PM UTC
Our initial investigation has identified an up-stream carrier issue that is affecting some customers in the Wellington region. We will post updates as we receive these from the 3rd party carriers.
- identified Nov 06, 2022, 09:47 PM UTC
It now appears phone numbers in the 04 (Wgtn) and 06 (Central North Island) regions are experiencing busy for incoming calls, outgoing calls to Vodafone mobiles are not progressing. We will provide further updates as we receive information from our upstream carriers.
- monitoring Nov 06, 2022, 10:41 PM UTC
We have been informed from our upstream carriers that this has been resolved, we will continue to monitor. If you are still experiencing related issues contact our Help Desk on 0800 Telesmart.
- resolved Nov 07, 2022, 03:26 AM UTC
From our monitoring and customer feedback, we are satisfied the incident has been resolved.