Telesmart incident

Vodafone carrier ethernet circuits in Wellington offline

Critical Resolved View vendor source →

Telesmart experienced a critical incident on November 6, 2022 affecting Vodafone Fibre - Lower North Island, lasting 13d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2022, 09:14 PM UTC
Resolved
Nov 20, 2022, 08:02 PM UTC
Duration
13d 22h
Detected by Pingoru
Nov 06, 2022, 09:14 PM UTC

Affected components

Vodafone Fibre - Lower North Island

Update timeline

  1. investigating Nov 06, 2022, 09:14 PM UTC

    Telesmart would like to inform you that we are currently experiencing an issue with Vodafone carrier ethernet data circuits in the Wellington region. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes

  2. monitoring Nov 07, 2022, 12:24 AM UTC

    We have been informed by Vodafone that this issue is now resolved. We will monitor the service for further reoccurrence. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]

  3. resolved Nov 20, 2022, 08:02 PM UTC

    Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]