Telesmart experienced a major incident on November 21, 2022 affecting Softswitch, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2022, 05:28 AM UTC
Telesmart would like to inform you that on of our upstream providers is currently experiencing an issue with inbound voice calling. Their technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- monitoring Nov 21, 2022, 08:57 AM UTC
Our technical team believe that the issue is now resolved are monitoring the service for further reoccurrence. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]
- resolved Nov 22, 2022, 08:13 PM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]