Telesmart experienced a minor incident on March 26, 2023, lasting 11h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 26, 2023, 08:20 PM UTC
Telesmart would like to inform you that we are currently experiencing an issue with network backhaul capacity due to another fibre cut on the east coast of the north island between Napier and Taupo. Our vendor's technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined
- investigating Mar 26, 2023, 08:20 PM UTC
We are continuing to investigate this issue.
- resolved Mar 27, 2023, 07:40 AM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]