Telesmart experienced a minor incident on June 20, 2023 affecting Chorus NGA - Lower North Island and NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) and 1 more component, lasting 7h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Chorus NGA - Lower North IslandNZ Datacentre - Murphy Street, Thorndon, Wellington (ATT)NZ Datacentre - Featherston Street, Wellington (CDC)Citylink Fibre - WellingtonNZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC)Vodafone Fibre - Lower North Island
Update timeline
- identified Jun 20, 2023, 09:13 PM UTC
Our technical team has identified a fault causing degraded network performance for some Wellington customers as a fibre cut on the east coast of the north island. Fibre technicians have been dispatched to investigate. Estimated time of resolution: TBD Next communication: 30 minutes
- identified Jun 20, 2023, 11:18 PM UTC
Some customers may be experiencing slower than usual network speeds due to the fibre cut. Data has been re-routed over a backup route until the repair is complete.
- resolved Jun 21, 2023, 04:22 AM UTC
This incident has been resolved.