Telesmart incident

Major outage - Microsoft Azure (Australia East)

Critical Resolved View vendor source →

Telesmart experienced a critical incident on August 30, 2023 affecting Tendfor Contact Centre, lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 09:30 PM UTC
Resolved
Aug 31, 2023, 08:50 PM UTC
Duration
23h 20m
Detected by Pingoru
Aug 30, 2023, 09:30 PM UTC

Affected components

Tendfor Contact Centre

Update timeline

  1. investigating Aug 30, 2023, 09:30 PM UTC

    Telesmart would like to inform you that we are currently aware of a major Azure (Australia East) outage. Currently our Tendfor Contact Centre platform is affected as well as some customer-owned Azure services. More information can be found on the official Microsoft status page here: https://azure.status.microsoft/en-us/status Next communication: 30 minutes

  2. resolved Aug 31, 2023, 08:50 PM UTC

    Resolved - We have been advised that Microsoft have resolved the Azure Issues that lead to the outages, our testing and reports also confirm this. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]