Telesmart experienced a major incident on November 30, 2022 affecting Tollfree, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 30, 2022, 11:52 PM UTC
Telesmart would like to inform you that we are currently experiencing an issue with some tollfree inbound calling. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- monitoring Dec 01, 2022, 12:27 AM UTC
Our tollfree supplier has resolved the issue and are now monitoring the service for further reoccurrence. No information is yet available as-to the cause of the issue but a full incident report will be generated and sent to those affected. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]
- resolved Dec 01, 2022, 08:56 AM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our service desk on 0800 835 376 or [email protected]