Telesmart experienced a notice incident on May 28, 2024 affecting Ultra-fast Fibre - Hamilton, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2024, 07:40 PM UTC
We are aware of a fault in Waikato region following a planned work on our circuit provider network. Telesmart team is currently working with our circuit provider's team to resolve this outage as soon as possible. We apologise for any inconvenience this may cause
- identified May 28, 2024, 08:24 PM UTC
Circuit provider has identified the issue and techs have been dispatched to the site.
- identified May 28, 2024, 09:06 PM UTC
The Field Team is now on-site doing the necessary patching needed for the full rollback. The expectation is that all systems will be back in the next 30-45 mins.
- identified May 28, 2024, 09:06 PM UTC
Field techs are on site and currently working on the system. Next update in 30 minutes.
- identified May 28, 2024, 09:51 PM UTC
The work is under progress and technicians are working on the fix.
- identified May 28, 2024, 10:47 PM UTC
We are still working on fixing this issue with our fibre provider.
- monitoring May 28, 2024, 10:57 PM UTC
Field techs have resolved the fault and services are now under monitoring and observation.
- monitoring May 28, 2024, 10:57 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2024, 02:15 AM UTC
Telesmart can confirm that the issue is resolved and services are stable.