Telesmart experienced a major incident on June 24, 2024 affecting Tollfree, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2024, 02:42 AM UTC
Telesmart would like to inform you that we are currently experiencing an outage affecting tollfree numbers hosted on our Tollfree Number Manager platform. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- monitoring Jun 24, 2024, 03:21 AM UTC
Our technical team have identified the issue as an upstream carrier fault that has now been resolved. We are now observing inbound calls to these tollfree services returning to normal. We will continue to monitor the service for further reoccurrence. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]
- resolved Jun 24, 2024, 09:49 AM UTC
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]