Telesmart incident
MIcrosoft Teams - Trouble Transfering PSTN Calls
Telesmart experienced a notice incident on June 25, 2024 affecting Cloud Calling for Microsoft Teams and Operator Connect for Microsoft Teams, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 12:18 AM UTC
Telesmart would like to inform you that we are currently experiencing an issue with MS Teams when trying to transfer callers, transfers are failing with a message. Our technical team has been dispatched and are currently investigating. Estimated time of resolution: To be determined Next communication: 30 minutes
- identified Jun 25, 2024, 01:06 AM UTC
Our technical team has identified the fault with our upstream carrier and is currently working on a resolution. Estimated time of resolution: NA Next communication: 30 minutes
- identified Jun 25, 2024, 01:42 AM UTC
Our upstream carrier is still working on a resolution.
- identified Jun 25, 2024, 01:43 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2024, 02:14 AM UTC
Our upstream provider has resolved the issue and is now monitoring the service for further reoccurrence. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]
- resolved Jun 25, 2024, 04:41 AM UTC
Our technical team are happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]