Telesmart incident
Microsoft 365 services for New Zealand Outage
Telesmart experienced a major incident on July 31, 2024 affecting Cloud Calling for Microsoft Teams and Operator Connect for Microsoft Teams and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 09:28 PM UTC
Telesmart would like to inform you that we are currently experiencing an issue with Microsoft 365 services in New Zealand. Microsoft are currently investigating, "We're investigating a potential issue with general access or latency issues with Microsoft 365 services and checking for impact to your organization. Estimated time of resolution: To be determined Next communication: 30 minutes
- investigating Jul 31, 2024, 09:51 PM UTC
We have received an update from Microsoft as below. **User impact**: We don't have detail on impact yet. We're seeing an increase in user reported issues above our alerting threshold. **More info**: We're receiving reports of issues impacting various Microsoft 365 service including but not limited to Exchange Online, Outlook, and Microsoft Teams within New Zealand. **Next update**: Thursday, 1 August 2024 at 10:30 am NZST. If Telesmart provide your DDI or PSTN numbers contact our Help Desk on 0800 Telesmart to arrange a diversion to a mobile phone.
- investigating Jul 31, 2024, 10:36 PM UTC
We have not received a further update from Microsoft as yet, however some customers have reported that services are starting to return to normal. Further update TBA.
- investigating Jul 31, 2024, 10:41 PM UTC
Microsoft have rerouted network traffic to alternate infrastructure and are seeing improvements in service availability. We’ll continue to closely monitor telemetry as we work to identify the underlying cause of the network issue. Next update: TBA
- investigating Jul 31, 2024, 11:42 PM UTC
Microsoft have published an update to the issue with Microsoft 365 services in New Zealand: "Our service availability is continuing to recover for the majority of users. However, we've identified a small subset of users experiencing residual impact, and we're applying targeted solutions to provide relief. In parallel, our investigation into what initially caused this issue are ongoing"
- monitoring Aug 01, 2024, 12:45 AM UTC
Microsoft have published an update to the issue with Microsoft 365 services in New Zealand: "Our monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users. We're contacting some of these affected users to further corroborate the problem is remediated."
- resolved Aug 01, 2024, 01:48 AM UTC
Microsoft have published an update to the issue with Microsoft 365 services in New Zealand: "We’ve confirmed with previously affected customers and through our internal telemetry that service has fully recovered for Microsoft 365 services in New Zealand."