Telesmart incident

Issues connecting to the Internet or using VPN services.

Notice Resolved View vendor source →

Telesmart experienced a notice incident on October 24, 2024, lasting 15h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 06:57 PM UTC
Resolved
Oct 25, 2024, 10:06 AM UTC
Duration
15h 9m
Detected by Pingoru
Oct 24, 2024, 06:57 PM UTC

Update timeline

  1. investigating Oct 24, 2024, 06:57 PM UTC

    Some clients may be experiencing some issues when trying to connect to the internet or using VPN services, we are currently looking at the issue and will post an update in 30min.

  2. monitoring Oct 24, 2024, 07:28 PM UTC

    Internet services should now be available, we will continue to monitor and ensure there are no further problems. If you are still experiencing any connection issues please contact the helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]

  3. resolved Oct 25, 2024, 10:06 AM UTC

    Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]