Telesmart incident

Intermittent Voice Call issues For Webex Calling Telephony

Telesmart experienced a notice incident on November 25, 2024 affecting Cisco Webex, lasting 10d 19h. The incident has been resolved; the full update timeline is below.

Started: Nov 25, 2024, 02:26 AM UTC
Resolved: Dec 05, 2024, 09:30 PM UTC
Duration: 10d 19h
Detected by Pingoru: Nov 25, 2024, 02:26 AM UTC

Affected components

Cisco Webex

Update timeline

investigating Nov 25, 2024, 02:26 AM UTC

Cisco are currently investigating some customer reports of intermittent call failures when trying to connect to the agent and the agents experiencing RONA issues. Issue only noticed if using Webex Calling Telephony. Impact: Call Connect Failure If you are experiencing any issues with call failures, please contact our helpdesk. NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
monitoring Nov 25, 2024, 07:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 05, 2024, 09:30 PM UTC

Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]