Telesmart incident

Intermittent Audio issue when Webex Contact Center agent is using WebRTC

Telesmart experienced a notice incident on February 14, 2025 affecting Cisco Webex, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started: Feb 14, 2025, 01:53 AM UTC
Resolved: Feb 16, 2025, 07:41 PM UTC
Duration: 2d 17h
Detected by Pingoru: Feb 14, 2025, 01:53 AM UTC

Affected components

Cisco Webex

Update timeline

investigating Feb 14, 2025, 01:53 AM UTC

Cisco are currently investigating some reports of intermittent audio issues when Webex agents are using WebRTC
resolved Feb 16, 2025, 07:41 PM UTC

This has now been resolved. If you experience any issues contact our Help Desk at [email protected]