Telesmart incident

Microsoft Teams provisioned auto attendants and call queues failures

Notice Resolved View vendor source →

Telesmart experienced a notice incident on March 3, 2025 affecting Cloud Calling for Microsoft Teams and Operator Connect for Microsoft Teams, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 08:54 PM UTC
Resolved
Mar 03, 2025, 09:37 PM UTC
Duration
42m
Detected by Pingoru
Mar 03, 2025, 08:54 PM UTC

Affected components

Cloud Calling for Microsoft TeamsOperator Connect for Microsoft Teams

Update timeline

  1. investigating Mar 03, 2025, 08:42 PM UTC

    Microsoft is currently investigating an issue within MS Teams. Users may experience failures when placing calls to Microsoft Teams auto attendants and call queues. If you require any diversion, please contact Telesmart.

  2. investigating Mar 03, 2025, 08:54 PM UTC

    A fix has been implemented we are monitoring the issue for now.

  3. resolved Mar 03, 2025, 09:37 PM UTC

    This incident has been resolved please reach out if any issues.