Telesmart experienced a critical incident on April 9, 2025 affecting Tendfor Contact Centre, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 09:07 PM UTC
Tendfor customers are currently experiencing an issue where calls are not being presented to agents. We have opened an urgent support ticket with Tendfor and are awaiting their response. If you are experiencing this issue and wish to implement a divert for incoming calls, please contact Telesmart via the details below: NZ 0800 835376 (TELESMART) [email protected] AU 1800 316620 [email protected]
- investigating Apr 09, 2025, 09:53 PM UTC
Update: Tendfor are actively investigating this issue. We will update this status when they report back to us in their progress.
- monitoring Apr 09, 2025, 10:19 PM UTC
Tendfor report that this issue should now be resolved. If you are still experiencing any problems, please contact the Telesmart Help Desk. If you requested a divert be put in place, we will be in contact to remove that divert to allow you to test that Tendfor is now operating correctly.
- resolved Apr 09, 2025, 11:31 PM UTC
Update: The Tendfor issue is now resolved. If you are still experiencing any problems, please contact the Telesmart Helpdesk.