InfraCom Outage History

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InfraCom had 4 outages in the last 2 years totaling 8h 47m of downtime — averaging 0.2 incidents per month.

There were 4 InfraCom outages since May 24, 2024 totaling 8h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.icc.infracom.se

Minor May 20, 2026

Driftstörning / Service Disruption

Detected by Pingoru
May 20, 2026, 07:12 AM UTC
Resolved
May 20, 2026, 07:29 AM UTC
Duration
17m
Affected: AppsDesk Phones & other SIP Devices
Timeline · 2 updates
  1. monitoring May 20, 2026, 07:12 AM UTC

    Det har förekommit en driftstörning och vi beklagar den påverkan den har haft för er och era kunder. Tid 2026-05-20 08:55 - 09:05 Påverkade tjänster/komponenter Infinity API, Applikationer, Portal Tjänsterna är återställda och vi monitorerar trafiken för att se att allt återgår till normala nivåer. En åtgärdsplan för att förhindra den här typen av incidenter kommer att genomföras inom kort. Vi återkommer med mer information så snart den finns tillgänglig. ---------- There has been a service disruption, and we apologize for the impact it has had on you and your customers. Time 2026-05-20 08:55 - 09:05 Affected Components/Services Infinity API, Applications, Portal Services are now restored, and we're monitoring traffic to confirm that everything returns to normal levels. An action plan to prevent these types of incidents will be carried out shortly. We will share further details as soon as they are available.

  2. resolved May 20, 2026, 07:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2025

Driftstörning hos Telenor / Service Disruption at Telenor

Detected by Pingoru
Sep 04, 2025, 12:13 PM UTC
Resolved
Sep 04, 2025, 02:35 PM UTC
Duration
2h 22m
Affected: Infracom PSTN Connectivity (In and Outgoing Public Calls)
Timeline · 3 updates
  1. investigating Sep 04, 2025, 12:13 PM UTC

    Telenor har för närvarande en driftstörning. Problem att koppla upp samtal Får ni felrapporter som ni misstänker inte har med störningen att göra så är det viktigt att ange inblandade operatörer i de exempel som skickas in. __ Telenor is currently having a Service Disruption. Problems connecting calls. If you are having issues that is unrelated to this disruption, please contact us.

  2. monitoring Sep 04, 2025, 01:09 PM UTC

    Telenor har identifierat orsaken till störningen. Större påverkan 13:05-13:20 följt av sporadiska problem. Vi fortsätter att monitorera tills klarrapport kommer ifrån Telenor. __ Telenor has identified the cause of the disruption. Major impact from 13:05 to 13:20 followed by sporadic problems. We will continue to monitor until a clearance report is received from Telenor.

  3. resolved Sep 04, 2025, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2024

Driftstörning hos Generic/ Service Disruption at Generic

Detected by Pingoru
Sep 18, 2024, 12:31 PM UTC
Resolved
Sep 18, 2024, 01:58 PM UTC
Duration
1h 27m
Affected: AppsOther
Timeline · 2 updates
  1. investigating Sep 18, 2024, 12:31 PM UTC

    Generic har för närvarande en driftstörning. Vi hänvisar till https://www.generic.se/driftinformation/ för löpande information. Drabbade tjänster: SMS från applikationer SMS inlogg (mobilapp) SMS dataanvändning abonnemang etc Får ni felrapporter som ni misstänker inte har med störningen att göra så är det viktigt att ange inblandade operatörer i de exempel som skickas in. __ Generic is currently having a Service Disruption. Please check https://www.generic.se/driftinformation/ for more information. Affected services: SMS from applications SMS log in (mobile app) SMS data usage warnings mobile subscriptions If you are having issues that is unrelated to this disruption, please contact us.

  2. resolved Sep 18, 2024, 01:58 PM UTC

    Tid: 2024-09-18 15:13 Tjänsterna är nu återställda. ___ Time: 2024-09-18 15:13 The services are now restored.

Read the full incident report →

Minor September 18, 2024

Partner Billing Portal - Driftstörning / Service Disruption

Detected by Pingoru
Sep 18, 2024, 07:21 AM UTC
Resolved
Sep 18, 2024, 12:02 PM UTC
Duration
4h 40m
Affected: Infracom Billing (Partner Billing Portal)
Timeline · 3 updates
  1. investigating Sep 18, 2024, 07:21 AM UTC

    Tid 2024-09-18, 08:20 Omfattning Infracom Billing (Partner Billing Portal) Felbeskrivning Långsamma transaktioner Felsöks med högsta prioritet __ A server issue has been detected Time 2024-09-18, 08:20 Affected Components Infracom Billing (Partner Billing Portal) Description Slow transactions Troubleshooting with high priority

  2. monitoring Sep 18, 2024, 08:14 AM UTC

    Tid 2024-09-18, 09:25 Transaktionstider ser bättre ut efter denna tidpunkt. Vi fortsätter att monitorera innan klarrapport. __ Time 2024-09-18, 09:25 Transaction times looks better after this point. We will continue to monitor before the final report.

  3. resolved Sep 18, 2024, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →