InfraCom experienced a minor incident on September 19, 2024 affecting Infracom PSTN Connectivity (In and Outgoing Public Calls), lasting 11h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2024, 07:16 AM UTC
Det har förekommit en driftstörning Tid 2024-09-19, 08:00 Omfattning Ljudkvalitet gällande samtal via Teams / Telia MEX Vi undersöker anledningen till detta. ___ A server issue has been detected Time 2024-09-19, 08:00 Affected Components Sound Quality Teams calls / Telia MEX Audio quality regarding calls via Teams / Telia MEX We are investigating the cause of this.
- investigating Sep 19, 2024, 08:38 AM UTC
Tid 2024-09-19, 10:35 Omfattning Ljudkvalitet gällande samtal via Teams / Telia MEX En åtgärd har vidtagits. Vi monitorerar resultatet av denna åtgärd och återkommer med resultat. ___ A server issue has been detected Time 2024-09-19, 10:35 Affected Components Sound Quality Teams calls / Telia MEX An action has been taken. We are monitoring the outcome of this action and will provide an update with the results.
- investigating Sep 19, 2024, 09:52 AM UTC
Tid 2024-09-19, 11:50 Omfattning Ljudkvalitet gällande samtal via Teams / Telia MEX Vi ser viss förbättring i trafiken, dock ej relaterat till åtgärden som vidtogs. Inväntar svar ifrån leverantör. ___ A server issue has been detected Time 2024-09-19, 11:50 Affected Components Sound Quality Teams calls / Telia MEX We see some improvement in traffic, though it is not related to the action taken. Awaiting response from our provider.
- monitoring Sep 19, 2024, 11:01 AM UTC
Tid 2024-09-19, 13:00 Omfattning Ljudkvalitet gällande samtal via Teams / Telia MEX Trafiken ser fortsatt stabil ut. Problemen verkar ha orsakats av ett fel hos Leverantör. Vi fortsätter att monitorera trafiken innan klarrapport. ___ Time 2024-09-19, 13:00 Affected Components Sound Quality Teams calls / Telia MEX The traffic continues to look stable. The issues appear to have been caused by a fault with a provider. We will continue to monitor the traffic before the final report.
- resolved Sep 19, 2024, 07:01 PM UTC
Trafiken ser fortsatt stabil ut efter leverantörs åtgärd. Vi väljer därför att klarrapportera denna incident. _____ The traffic still looks stable after actions taken by our provider. Therefore we declare this incident as resolved.