InfraCom experienced a major incident on March 21, 2025 affecting API and Web Portal and 1 more component, lasting 8h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2025, 09:18 PM UTC
Tid 2025-03-21 18:00 Omfattning Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet. Påverkade tjänster/komponenter Köhistorik / Köstatistik ---------- Time 2025-03-21 18:00 Description We are currently having operational disruption and investigating the issue with the highest priority. Affected services/components Queue History / Queue Statistics
- identified Mar 21, 2025, 10:04 PM UTC
Tid 2025-03-21 22:30 Uppdatering: En större arbete har påbörjats för att åtgärda problemet. Estimerad klartid: 2025-03-22 03:00 Påverkade tjänster/komponenter Köhistorik / Köstatistik / Samtalshistorik ---------- Time 2025-03-21 22:30 Update: A larger effort has been initiated to address the issue. Estimated time of resolution: 2025-03-22 03:00 Affected services/components Queue History / Queue Statistics / Call History
- resolved Mar 22, 2025, 05:50 AM UTC
Tid: 2025-03-22 05:00 Åtgärden som gjordes fungerade och systemet fungerar normalt igen. ____ Time 2025-03-22 05:00 The affected system components are working normal again