Tekmetric incident

Delay in Repair Orders Appearing in Reporting

Minor Resolved View vendor source →

Tekmetric experienced a minor incident on August 8, 2025 affecting Application, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 07:30 PM UTC
Resolved
Aug 10, 2025, 01:02 AM UTC
Duration
1d 5h
Detected by Pingoru
Aug 08, 2025, 07:30 PM UTC

Affected components

Application

Update timeline

  1. investigating Aug 08, 2025, 07:30 PM UTC

    We are currently investigating an issue where repair orders are delayed in appearing in reporting after the repair order is posted.

  2. identified Aug 08, 2025, 08:26 PM UTC

    We have identified the issue causing delays in repairs appearing in reporting after the repair order is posted. Our team is actively working on deploying a fix.

  3. monitoring Aug 08, 2025, 09:59 PM UTC

    We have implemented a fix for the issue causing delays in repairs appearing in reporting. The system is currently processing the backlog of delayed records, and we expect all reporting data to be fully up to date by 12:00am EDT this evening.

  4. monitoring Aug 09, 2025, 01:56 PM UTC

    Processing of delayed reporting records is ongoing. Based on the current processing rate, we expect all reporting data to be fully updated by the end of the day.

  5. resolved Aug 10, 2025, 01:02 AM UTC

    This incident has been resolved.