Tekmetric had 17 outages in the last 2 years totaling 50h 19m of downtime — averaging 0.7 incidents per month.
There were 17 Tekmetric outages since October 15, 2025 totaling 50h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with our PartsTech integration. This seems to be an issue on their side. We are reaching out to help remediate this as quickly as possible.
We are seeing less errors and functionality returning to normal.
This incident has been resolved.
We are currently investigating an issue authenticating and search for parts with SpeedDial 2.0.
WorldPac are aware of an issue on their side and are working to resolve. Errors now are intermittent.
The incident has been resolved
We are seeing elevate errors due to an outage with PartsTech. We are reaching out to them.
PartsTech has resolved the API outage and we are seeing behavior resume as normal.
We are aware of increased errors impacting OEC RepairLink-related workflows in Tekmetric. This appears to be related to a service disruption with OEC RepairLink. Our team is monitoring the issue and will provide updates as more information becomes available.
The OEC RepairLink disruption has been solved.
We have identified an issue with ProDemand. They are having issues on their authentication service. We are working with them and will update when this is resolved.
Errors are going down and behavior is going back to normal.
We are noticing some slowness in the production environment. We are aware and looking into it.
We have deployed a fix and are monitoring.
The application is running business as usual.
Our team is aware of a degraded performance of one way texting and we are currently investigating the issue.
The engineering team has identified the issue and currently working on implementing a fix.
A fix for the current issue has been implemented and we are currently monitoring the performance of the application
One way messaging has been partially restored. MFA and booking tool SMS codes are now sending successfully. We are continuing to work on restoring some one-way SMS workflows, including sending inspections, estimates, and invoices by text. Two-way texting through Tekmessage is not impacted. Our engineering team is actively working on the remaining issue and will provide another update as soon as we have more information.
One way messaging is fully restored
PartsTech is currently experiencing an outage that is causing intermittent issues with the integration in Tekmetric. Some users may see delays or failures when attempting to access PartsTech functionality. We are actively monitoring the situation and coordinating with PartsTech, and will provide updates as more information becomes available.
PartsTech has rolled back their change and we are seeing errors recovering. We are monitoring to ensure functionality is fully operational.
Following PartsTech's rollback, functionality seems to be fully operation.
We are seeing some performance issues in the production environment and investigating. We will post an update when we have identified the issue.
This incident has been resolved.
PartsTech is currently experiencing issues with AAP and Carquest
This incident has been resolved.
We are currently investigating an outage
This incident has been resolved
PartsTech is currently experiencing an outage that is causing intermittent issues with the integration in Tekmetric. Some users may see delays or failures when attempting to access PartsTech functionality. We are actively monitoring the situation and coordinating with PartsTech, and will provide updates as more information becomes available.
PartsTech has resolved the issue on their side and our integration is back to normal.
We are aware our Motor integration is experiencing a service disruption (https://site-status.motor.com/)
This incident has been resolved.
The issue causing increased latency has been resolved. All systems are operating normally, and performance has returned to expected levels. We will continue to monitor closely to ensure ongoing stability. Thank you for your patience.
We are currently investigating increased latency affecting parts of the Marketing Suite. Some users may experience slow load times when accessing marketing features.
This incident has been resolved.
A recent AWS incident is causing delays with webhook delivery and one-way texting. We’re monitoring the issue and will share updates as services recover.
Webhook delivery and one-way texting are now operating normally. We’ll continue monitoring to ensure all systems remain stable and fully functional.
Ongoing AWS issues are causing performance degradation in Tekmetric.
Due to the ongoing AWS incident, reporting in Tekmetric is currently delayed. All records are being properly registered, but data will not be displayed in real time. The ongoing AWS incident is also impacting our support and training software providers. As a result, customers may experience intermittent issues when trying to reach our Support Team or training materials.
This incident has been resolved.
We’re investigating an issue causing webhooks to fail or be delayed. Impacted customers may see missed or late webhook deliveries to integrators
The issue has been identified and a fix is being implemented.
This incident has been resolved.