Leaseline providers outage

Update timeline

1. resolved Oct 29, 2025, 10:10 AM UTC

   Type: Incident Duration: 5 hours and 27 minutes Affected Components: Leased line connectivity Oct 29, 10:42:05 GMT+0 - Investigating - We have had an update from the provider stating that this is also affecting VoIP, DSL, & ethernet circuits. They are still investigating these issues. We are seeing some sites getting connectivity again, but most are still down. This is being looked into as a matter of urgency. Again, we apologise for the inconvenience this has caused. Oct 29, 10:10:07 GMT+0 - Investigating - We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused Oct 29, 11:33:33 GMT+0 - Monitoring - We can see that most of the lease line connectivity has been restored and appears to be stable since 10:30\. Our provider has stated the service is still at risk and thus the issue is not considered fully resolved. We are actively monitoring the issue. We eagarly await confirmation of resolution from our provider. Oct 29, 13:09:09 GMT+0 - Monitoring - The provider is still monitoring these issues. We don't have a further update yet if you are still experiencing any problems, please get in touch with the support desk. Oct 29, 14:39:29 GMT+0 - Monitoring - The provider is still monitoring this. It looks like it's stable across the board, but we have not yet received a resolved or confirmation. Oct 29, 15:37:34 GMT+0 - Resolved - We have received confirmation from the provider that the lease line connectivity is now fully functional. If you would like an RFO for this issue, please contact the Support Team who will be happy to provide this when it's available. If you are still experiencing any issues, please do contact the support desk on 02079538800\. We apologise for the inconvenience caused by today's issue.