technologywithin experienced a major incident on November 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 17, 2025, 12:48 PM UTC
Type: Incident Duration: 2 hours and 20 minutes Affected Components: Leased line connectivity Nov 17, 12:48:23 GMT+0 - Investigating - We have observed a large number of sites lose connectivity. These sites are all with the same provider, so we are in the process of contacting them for further information. Please note this is a different provider that we have seen issues with over the last couple of weeks so this is not a repeat of those issues. We apologise for the inconvenience caused. Nov 17, 13:24:22 GMT+0 - Monitoring - The provider originally believed this incident was exclusive to the London area, but have noted this was a nationwide issue. Services have returned to all affected customers, but we haven't received official confirmation of resolution. We will continue to monitor until we do so. Nov 17, 14:00:40 GMT+0 - Monitoring - The provider has implemented a fix, and they are currently monitoring the result. If you are still experiencing any problems, please reach out to the support desk on 02079538800. Nov 17, 15:08:10 GMT+0 - Resolved - We have received confirmation from the provider that the service has been fully restored. We are seeing that traffic is flowing normally across sites. If you are still experiencing any problems in relation to today's issues, please don't hesitate to contact the support desk on 02079538800\. If you would like to receive an RFO please contact the support desk at [[email protected].](mailto:[email protected]) This can take up to 10 working days. Thank you for your patience during this time.