technologywithin Outage History

The leased line provider has now confirmed that a fix is in place and services are stable. A permanent resolution will be implemented during an emergency maintenance window scheduled for the early hours of tomorrow morning, 22 May. technologywithin apologises for any inconvenience caused.

Type: Incident Duration: 34 minutes Affected Components: Leased line connectivity Jan 29, 16:10:49 GMT+0 - Investigating - We are currently investigating a Leased Line outage with a specific provider. This seems to be affecting a very small number of our clients. We are working with the provider to establish the root cause and work towards a swift resolution. Any further updates will be posted here. Jan 29, 16:45:00 GMT+0 - Resolved - All affected sites are now back online. We will be working with the provider to find out the root cause of the outage.

Type: Incident Duration: 11 minutes Affected Components: Voice Services, technologywithin Office Communications Dec 22, 12:10:55 GMT+0 - Investigating - We are currently investigating an issue affecting a small number of phone numbers on our legacy platforms, as well as technologywithin office phone numbers. If you need to speak with the support team, please use the live chat feature available via TwiinData or email us at [**[email protected]**](mailto:[email protected]). Dec 22, 12:21:56 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 12 minutes Affected Components: Voice Services Nov 12, 11:46:23 GMT+0 - Investigating - We are currently investigating a brief drop in service on our Leased Lines. Initial inspection from the provider suggests this is related to the major carrier Virgin. We will update this page when we have more information. Nov 12, 11:58:28 GMT+0 - Resolved - We are seeing all circuits returned promptly following the outage and have remained stable. An RFO has been requested from the provider. If this is something you are interested in, please contact our support team. We greatly apologise for the inconvience caused by the drop to all our affected customers and their clients.

Type: Incident Duration: 11 minutes Affected Components: twiinworkspace, Customer Sites, technologywithin Office Communications, Mojo Portal, Other Services, twiindata Portal, Voice Services, Wireless Services, Leased line connectivity Oct 23, 10:31:37 GMT+0 - Investigating - There was a brief dropout earlier today across multiple lease lines. We are continuing to speak with the lease line providers for more information on this. We apologise for any inconvenience this has caused. Oct 23, 10:42:48 GMT+0 - Resolved - We believe that the leaselines are now back up and running. We will request an RFO and send this to our customers. If you are still experiencing any issues, please call the support desk on 02079538800.

Type: Incident Duration: 2 hours and 22 minutes Affected Components: Leased line connectivity Oct 7, 19:42:48 GMT+0 - Resolved - We believe the incident has now been resolved, the affected circuits returned to service and we have seen stability since. Oct 7, 17:20:29 GMT+0 - Investigating - We have noticed a number of leased line circuits drop in a similar manner to last night, all from the same provider. We are currently investigating with the provider but from the symptoms it appears that the issues from yesterday evening have recurred.

Type: Incident Duration: 2 hours and 2 minutes Affected Components: Leased line connectivity Oct 6, 19:38:45 GMT+0 - Investigating - We have been notified by one of our leased line providers they are currently experiencing issues at one of their networking data centres. We are awaiting updates regarding the issues they face. Oct 6, 21:40:23 GMT+0 - Resolved - We have seen all affected circuits return to normal service and our supplier has confirmed this.