TechnologyOne incident
DP Service Disruption for all Releases and Regions
TechnologyOne experienced a minor incident on August 1, 2025 affecting Batch Services (DP Jobs) and Batch Services (DP Jobs) and 1 more component, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 04:55 AM UTC
We are investigating an issue impacting the DP Service. We have observed sub-optimal performance for the DP Service. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- investigating Aug 01, 2025, 05:58 AM UTC
Our team is continuing to investigate. There are DP jobs processing however a large backlog has formed. Users may receive errors if using the run now action from the DP job. The next update will be provided in 60 minutes, or sooner if new information becomes available.
- identified Aug 01, 2025, 07:00 AM UTC
The underlying issue has been identified and is entering recovery. DP jobs noted as "priority" are the current focus. Background, scheduled, and engine jobs will take longer to clear. We will provide another update in 60 minutes or sooner if new information becomes available.
- identified Aug 01, 2025, 07:56 AM UTC
The priority DP jobs queue has cleared and is fully recovered. The service for United Kingdom and GovCloud is fully recovered. The background, scheduled, and engine jobs backlog is now reducing for the rest of ANZ. We will provide another update in 60 minutes or sooner if new information becomes available.
- monitoring Aug 01, 2025, 08:54 AM UTC
The backlog of DP jobs (Scheduled + Engine) has vastly improved for ANZ. UK and GovCloud continue to be fully resolved. We will monitor until the backlog is complete for the rest of ANZ.
- resolved Aug 01, 2025, 10:51 AM UTC
After 1 hour of monitoring, this incident is now resolved. The ANZ backlog has now been processed. We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future, and post here on completion. We apologise for how you and your business may have been affected by this incident.
- postmortem Aug 15, 2025, 07:02 AM UTC
Issue Summary: On 01 Aug at 02:29 PM, the alerting system detected issues with the central DP management service. The TechnologyOne Team took corrective action to restore normal operation of the DP service. During the incident, users experienced delays in processing DP jobs and errors when attempting to submit them. Root Cause Analysis: Increased latency and high error rate of DP management service due to overloading of underlying platform components. Corrective Measures: Optimised scaling on the system to reduce the load on the DP processing to restore the service. Preventive Measures: As part of the ongoing project the first enhancement is complete and rollout commenced this week. Further enhancements to the resilience and availability of the DP service is currently in QA and undergoing testing.