TechnologyOne incident
Service Disruption for a subset of customers / ANZ Region / 2024A Release
TechnologyOne experienced a major incident on August 6, 2025 affecting Ci in the Cloud and Ci Anywhere, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 03:53 AM UTC
We are investigating an issue impacting service for ANZ Region / 2024A Release (Retired Release). Impact/Error/How to verify: A subset of customers in ANZ Region for 2024A Release are experiencing sub-optimal performance / connection errors in Ci Anywhere / Ci. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- identified Aug 06, 2025, 04:12 AM UTC
Our team has identified a fix which is being implemented now for ANZ Region / 2024A Release. We anticipate the implementation of the fix to take 60 minutes to complete and verify.
- monitoring Aug 06, 2025, 04:32 AM UTC
Our team has verified the implementation of a fix is complete for ANZ Region / 2024A Release (Retired Release). We will monitor the logs for the next 1 hour to ensure no further customers are impacted.
- resolved Aug 06, 2025, 05:38 AM UTC
After 1 hour monitoring this incident is now resolved. We apologise for how you and your business may have been affected by this incident.
- postmortem Sep 03, 2025, 12:30 AM UTC
Issue Summary: On Aug 06 at 12:40 PM, customers in 2024A \(Retired release\) experienced slowness and intermittent failures across multiple suites with Ci/Ci Anywhere. Root cause: The issue was caused by a significant increase in system requests due to high utilization of an underlying file system layer. Corrective Action: High-traffic requests were isolated to a separate processing path to optimize workload distribution. Preventative measure: System safeguards eg. Rate Limiting are on the roadmap to ensure reliability