TechnologyOne incident
ANZ Service Disruption for a subset of customers
TechnologyOne experienced a major incident on September 23, 2025 affecting Database Services and Batch Services (DP Jobs) and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 07:48 PM UTC
We are investigating an issue impacting service for our ANZ Region. A subset of customers in ANZ Region for are unable to access their environments. Customers may see a maintenance message when trying to access. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
- identified Sep 23, 2025, 08:03 PM UTC
Our team has identified a fix which is being implemented now for ANZ Region. We anticipate the implementation of the fix to take 30 minutes to complete and verify.
- monitoring Sep 23, 2025, 08:09 PM UTC
Our team has verified the implementation of a fix is complete for ANZ Region. We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
- resolved Sep 23, 2025, 11:12 PM UTC
This incident has been resolved.
- postmortem Oct 08, 2025, 05:57 AM UTC
Issue Summary: On Friday, September 24, 2025, a subset of customers in the ANZ Region experienced sub-optimal performance and connection errors in Ci Anywhere / Ci. Root Cause: The degradation was caused by an upstream server going offline due to high resource usage. Corrective Action: The upstream provider repaired the impaired servers to restore the service. Preventive Measure: As part of our ongoing resilience program, there is a focus to optimise resource efficiency.