TeamViewer incident

DEX Platform Intelligence, Insights not generating

Major Ongoing View vendor source →

TeamViewer is currently experiencing a major incident affecting DEX Platform – UK South 1 and DEX Platform – North Europe 1 and 1 more component, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 21, 2026, 05:23 PM UTC
Resolved
Ongoing
Duration
● 9h 24m
Detected by Pingoru
Oct 21, 2026, 05:23 PM UTC

Affected components

DEX Platform – UK South 1DEX Platform – North Europe 1DEX Platform – West Europe 1DEX Platform – East US 1DEX Platform – West US 1DEX Platform – Canada Central 1DEX Platform – West US 2

Update timeline

  1. identified Oct 21, 2026, 05:23 PM UTC

    We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.